Q: I bought an item at a Retail Store, can you help me?
Unfortunately not, please contact the store where you made your purchase. We are only able to service orders placed at our website www.sharperimage.com.
Q: Can I change or cancel my order after it’s been placed?
Unfortunately, we are unable to cancel your order. In order to ensure the fastest delivery possible, we cannot change or cancel your order once it has been submitted.
Q: I'd like to do business with SharperImage.com, who should I contact?
Requests about service offers, trade shows, promotions, marketing, and other
related items can be sent to our corporate offices:
40230 Grand River Road #200
Novi, MI 48375
Q: How do I become an Affiliate?
Please visit our website for information on our Affiliate Program http://www.sharperimage.com/company/affiliate-program.
Q: How do I apply for a job with SharperImage.com?
Q: How do I share a product or invention with you?
At SharperImage.com, we're always looking for that next HOT product...that next
BIG THING. If you want to reach millions of consumers looking for unique, innovative products, our
PRODUCT IDEAS is just for you. Please email us a description of your product, a photo or video of
the product, who you're currently selling it to, and your contact information (name and phone number).
Our merchandising team will follow up with you within 14 days.
Email us with your product(s): email@example.com
Q: How do learn more about your shipping policy?
Please view our shipping information at www.sharperimage.com/si/company/shipping-information.
Q: How do learn more about your returns policy?
Q: How can I get a catalog?
Please visit http://www.sharperimage.com/catalog/catalog-request to order a catalog. We can also notify you of new items and specials through email. You can Signup at the bottom of our website.
Q: What payment methods do you accept?
We accept Visa, MasterCard, Discover, American Express and PayPal.
Q: Will I pay Sales Tax on my order?
Applicable state sales tax will be applied in accordance with state tax laws.
Sales Tax will be calculated at the time of order review, before your order is placed.
If you have placed an order, and are tax exempt, please fax your tax exempt form to 248-741-5106, Attn: Customer Service. You will then receive a credit for the amount of tax charged on your order.
Q: Do you have information on gift cards?
For information on gift cards please visit our Gift Cards page.
Q: I bought an item from the Former Sharper Image that is broken, what do I do?
Unfortunately, we are not able to assist you with products purchased from the Former Sharper Image Company, which filed for bankruptcy on February 19, 2008. We are a new company offering new and innovative products.
Q: What happened to the Sharper Image retail stores?
All Sharper Image retail stores have closed.
Q: What is the difference between SharperImage.com and the Former Sharper Image?
On Friday, May 30, 2008, the Former Sharper Image (The Sharper Image Corporated) assets were acquired by a joint venture formed between Hilco Consumer Capital, Gordon Brothers and Bluestar Alliance. This joint venture has been re-established as SharperImage.com. Through a licensing agreement with The Sharper Image, Camelot Venture Group, is in charge of managing and operating the SharperImage.com website and ecommerce platform. SharperImage.com has no affiliation to The Sharper Image Corporated ("TSIC") that filed for bankruptcy in 2008, or any of the various retail stores currently selling Sharper Image licensed products.
Q: My Former Sharper Image item has time left on the Warranty, who do I contact?
Unfortunately, we do not have any information about the warranty on items purchased from the Former Sharper Image On February 19, 2008, The Sharper Image Corporated (“TSIC”) operating under previous ownership and management, filed for bankruptcy in the United States Bankruptcy Court for the District of Delaware. Since that filing, a new group of investors acquired certain assets of TSIC including the brand name and the SharperImage.com website.
Q: How can I obtain replacement parts?
SharperImage.com does not provide replacement parts and or repair service at this time. We are not the product manufacturer therefore do not have access to replacement parts. If you received a defective item and need to return it for the same item, please call our Customer Service line (1-877-714-7444) to request a new item.
Q: How can I check my Gift Certificate Balance?
Check your balance here.
Q: How do I ship to APO or FPO?
SharperImage.com has partnered with ShipItAPO.com for all APO/FPO shipments. You will need to sign up at ShipItAPO.com for your unique stateside street adress, and then come back to SharperImage.com to complete your order. You will use this unique ShipItAPO.com issued address as your "Ship To" address during checkout.
Q: How can I be removed from your mailing list?
Please fill out the information here.
Q: How can I unsubscribe from the free magazine offer received?
Please contact our Customer Service Team at Customer Service number: 1-877-714-7444 Monday - Friday, 9:00 a.m. to 6:00 p.m. ET or Email us at firstname.lastname@example.org.
Q: When can I expect my refund?
SharperImage.com will issue a refund after we receive and process an acceptable return. For items directed to our Returns Center, it can take 7-14 business days to receive a refund after the item has been received.
Q: How can I track my order?
Tracking your order is easy! Please visit our homepage and click Track Order to sign into your account, or provide your order number (make sure it starts with ORD prefix) and zip code to track.
Q: What does it mean if my order is processing?
An order and a processing status has been received by SharperImage.com and sent to the warehouse for processing. Please allow 1 to 2 business days for your order to ship. You will receive a shipping confirmation email at that time, and tracking information will be available.
Q: When should I expect my order if shipping to a PO BOX?
Please note PO Box shipments can take up to 14 business days to deliver.
Q: How does the Mystery Coupon work?
Shop anywhere on SharperImage.com, then find out your Mystery Coupon savings when
you check out. Just add any product to your cart, enter the specified promo code, and you'll receive 5%,
10%, 20%, 30%, or 50% off your entire order. NO PURCHASE NECESSARY. OPEN TO LEGAL RESIDENTS OF THE
UNITED STATES (D.C.), 18 YEARS AND OLDER. VOID WHERE PROHIBITED. Discount coupon is valid for 60 days
from the time of issuance. Sponsor: Camelot SI, LLC, 40230 Grand River Ave, Suite 200, Novi, MI 48375. Cannot be combined with any other offer. Offer may be cancelled or modified at any time. Not
valid for previous purchases. Discount does not apply towards Cuisinart, Fujifilm, Human Touch, Olympus, Otterbox, Polaroid, Razor, Rock-Ola, Sharp, Sharper Image Massage Chairs, Toshiba, Vitamix, Vornado or Gift Cards/eGift Cards or other selected items. Maximum discount of
$600. Non-transferable. Internet distribution strictly prohibited. Valid for one-time use only. Any
misuse of the Mystery Coupon program may result in cancellation of your order. Returns and exchanges are
subject to discount taken at time of redemption.
SharperImage.com reserves the right, without prior notification, to limit the order quantity on any item and/or to refuse service to any customer, as well as reject orders placed with the intent of resale. Verification of information may be required prior to the acceptance of any order. Prices and availability of products on the site are subject to change without notice. Errors will be corrected when discovered, and SharperImage.com reserves the right to revoke any stated offer and to correct any errors, inaccuracies, or omissions (including after an order has been submitted).
Q: How does a Cash Back Coupon Work?
Cash Back Coupons will be issued via email within 2 business days after the order ships. A valid email address is needed to be eligible for the promotion. If any item on the qualifying purchase is returned, the cash back coupon for the entire order will be void, and a full refund will be issued. If the cash back coupon for the returned item has already been redeemed, the cash back amount will be deducted from the return credit. Products subject to availability. Promotional coupons may not be redeemed towards the purchase of Cuisinart, Fujifilm, Human Touch, Olympus, Otterbox, Polaroid, Razor, Rock-Ola, Sharp, Sharper Image Massage Chairs, Toshiba, Vitamix, Vornado or Gift Cards/eGift Cards or other selected items. Coupons may not be redeemed in conjunction with any other promo codes or promotional gift cards/eGift cards. Cash Back coupon balances do not carry over, and must be redeemed in one transaction. Cash Back coupons will apply towards your future order subtotal, before any applicable shipping fees or tax. Does not apply to past transactions. Cash Back Coupons will be calculated on your product order subtotal.
Q: I purchased a promotional gift certificates online, not through SharperImage.com directly. How many gift certificates can be redeemed per order?
Only one may be used per order
Q: What is the SharperImage.com VIP Program?
As a SharperImage.com VIP member, you'll enjoy great benefits such as: 20% Cash Back on ALL purchases, Express checkout on purchases and Exclusive email offers and pre-order opportunities.
Become a VIP Member today, click here.
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