Terms & Conditions

       · Satisfaction Guarantee
       · Safe Shopping Guarantee
       · Accepted Payment Types
       · Shipping and Handling
       · Return Policy
       · Price Matching Policy
       · Comments and Other Content
       · Inaccurate Information, Errors and Omissions
       · Product Review Guidelines
       · About Sharper Image Closing Stores

Satisfaction Guarantee (top)

If you are not pleased with your purchase, simply return the product within 60 days for a prompt refund, credit or exchange. We ask that returned products be in like-new condition, with original packaging and materials. Select branded electronics have a 14-day return privilege. These products must be returned unopened within 14 days with shrink wrap/packaging fully intact in order to receive a full refund. If the product is returned open (even if it hasn't been used), a 10% restocking fee will apply. No returns will be accepted if parts are missing.

Safe Shopping Guarantee (top)

Our site uses the Secure Sockets Layer (SSL) protocol and 128-bit encryption to maintain the highest level of security. We guarantee that your credit card information will be safe when you place an order at sharperimage.com. This means that you'll never have to pay any money related to unauthorized charges to your credit card account, if those charges result from a transaction at sharperimage.com. Bottom line: You're always protected when you shop our site.

Here's how the guarantee works: If you're ever a victim of credit card fraud, the Fair Credit Act specifies that your credit card company can hold you liable for no more than $50 in fraudulent charges to your account. With sharperimage.com, you'll be reimbursed for any amount up to $50 billed to you by your credit card company for unauthorized charges to your account if those charges result from an order you've placed on our secure server. For this protection, you must promptly notify your credit card company of any fraudulent charges and follow the procedures for doing so as outlined in your credit card agreement.

Please note that email is not encrypted and is not a safe and secure way to transmit credit numbers or other confidential information. If for any reason your prefer to order by phone, call 1-800-344-4444 and we will be happy to assist you.

Accepted Payment Types (top)

www.sharperimage.com:
MasterCard®, American Express®, Discover Network®, Diners Club®, Carte Blanche®, Optima®, VISA®, Merchandise Certificates, Electronic Online Gift Certificates, Gift/Reward Cards, Gift Certificates, GiveAnything.com Gift Certificates, PayPal and Bill Me Later®.

Shipping and Handling (top)

For the sharperimage.com Website (Click here to see the Shipping Table)
Nearly all of our packages are shipped specifying 3 to 7 business-day delivery; some orders may take up to 10 days for delivery within the U.S. For shipping outside the U.S. please see International Shipping. Some items may only be available for delivery through "In-Home Delivery" and/or "Royal Service," in which case these selections will be the only options shown. Please note that if your order includes items shipping via "In-Home Delivery" and/or "Royal Service" to Alaska, Hawaii, Canada or other territories, you will incur additional charges; a few large, heavy or factory-direct items are shipped by truck and will incur additional charges; orders of more than 10 products or heavier than 20 lbs. may incur additional charges. We will advise you via email of the final cost of your order for approval before we ship your purchase. Please call 1-800-344-4444 for further information.

After an item has been added to the "Shopping Basket," you may select the shipping method. If an upgrade shipping method is available it will be found in a drop-down under the shipping method heading. Shipping charges will display in checkout on the "Submit Order" page. Shipping Charges will not be shown for orders shipping outside the U.S. and Canada. For shipping outside the U.S. please see International Shipping. Please note that shipping upgrades may not be available for all addresses. Some items may only be available for delivery through "In-Home Delivery" and/or "Royal Service", in which case these selections will be the only options shown. Please note that if your order includes items shipping via "In-Home Delivery" and/or "Royal Service" to Alaska, Hawaii, Canada or other territories, you will incur additional charges not shown. We will advise you via email of the final cost of your order for approval before we ship your purchase. Please call 1-800-344-4444 for further information.

Return Policy (top)

We stand behind every product we sell. If you're not absolutely pleased with your purchase — for any reason — we'll be happy to make an exchange or refund the purchase price (less delivery charges). Simply return the item to us within 60 days via insured parcel post or UPS to:

T.S.I. - Returns Dept.
2901-A W 60th St.
Little Rock, AR 72209

You can also return products to any of our stores nationwide. From sharperimage.com you can look for the store nearest you by selecting "Store Location" at the top of the page or "Find Your Store"near the bottom of any page under the heading Customer Service.

We ask that returned products be in like-new condition with original packaging and materials. Select branded electronics have a 14-day return privilege and, if opened, a 10% restocking fee. No returns will be accepted if parts are missing. A receipt must accompany all returns.

Price Matching Policy (top)

If you find one of our products in another store or catalog for a lower price, we'll match it. And up to 30 days after purchase, we'll refund any price difference. Our policy applies to the identical U.S.-warranted product, confirmed to be in stock at the time of the offer. Proof of the offer (such as an ad) is required. This price match policy does not apply to Internet or "sale" prices.

Comments and Other Content (top)

Guests may submit suggestions, ideas, comments, questions or other information to The Sharper Image. The content of submissions cannot be illegal, obscene, threatening, defamatory, invasive of privacy, infringing of intellectual property rights, or otherwise injurious to third parties or objectionable and does not consist of or contain software viruses, political campaigning, commercial solicitation, chain letters, mass mailings, or any form of "spam." You may not use a false email address, impersonate any person or entity, or otherwise mislead as to the origin of content. Sharperimage.com reserves the right (but not the obligation) to remove or edit such content. Sharper Image reserves the right to edit all product reviews submitted prior to posting on sharperimage.com and it is solely at the discretion of The Sharper Image to elect to post or not post any and all submissions.

If you do submit material, you grant sharperimage.com a nonexclusive, royalty-free, perpetual, irrevocable, right to use, reproduce, modify, adapt, publish, translate, create derivative works from, distribute, and display such content throughout the world in any media. You grant sharperimage.com and its affiliates the right to use the name that you submit in connection with such content, if they choose. You represent and warrant that you own or otherwise control all of the rights to the content that you post; that the content is accurate; that use of the content you supply does not violate this policy and will not cause injury to any person or entity; and that you will indemnify sharperimage.com or its affiliates for all claims resulting from content you supply. Sharperimage.com has the right but not the obligation to monitor and edit or remove any activity or content. Sharperimage.com takes no responsibility and assumes no liability for any content posted by you or any third party.

In use of gift cards, the content of cards cannot be illegal, obscene, threatening, defamatory, invasive of privacy, infringing of intellectual property rights, or otherwise injurious to third parties or objectionable and does not consist of or contain software viruses, political campaigning, commercial solicitation, chain letters, mass mailings, or any form of "spam." You may not use a false email address, impersonate any person or entity, or otherwise mislead as to the origin of a card. Sharperimage.com reserves the right (but not the obligation) to remove or edit such content from gift cards.

Inaccurate Information, Errors and Omissions (top)

Some information on The Sharper Image Website may contain typographical errors or other inaccuracies, or may be incomplete or not current. Unfortunately, such inaccurate information may relate directly to the price of a product, the description of a product or its availability. We reserve the right to correct all such mistakes at any time without notice, even after an order was placed or shipped, based on inaccurate information. We apologize in advance for any inconvenience or misunderstanding such errors might cause you. Please remember that if you are not completely satisfied with your purchase from sharperimage.com, you may return most items for any reason within 60 days of receipt (30 days for some products, 14 days for technology products - see individual product pages for details) for a refund, exchange or credit. Please click here to read our return policies for our Website. Thank you.

Sharper Image customers value your opinion! (top)

When writing your review, please consider the following guidelines:

• Focus on the product and your own experience using it
• Provide specifics as to why you liked or disliked a product
• Remember that your review is subject to our Terms of Use.

We reserve the right not to post your review, particularly if it violates our internal guidelines or contains any of the following types of content:

• Obscenities, discriminatory language, or other language not suitable for a public forum
• Advertisements, "spam" content, or references to other products, offers, or Websites
• Email addresses, URLs, phone numbers, physical addresses or other forms of contact information
• Critical or spiteful comments on other reviews posted on our website.

This feedback forum is for helping customers make their own product selections. It is not for any specific questions or issues you may have with The Sharper Image concerning product selection, pricing, ordering, delivery or other customer service concerns; for that, please contact us directly.

Enjoy writing your review!

About Sharper Image Closing Stores (top)