Frequently Asked Questions

Q. I bought an item at a Retail Store, can you help me?
A. Unfortunately not, please contact the Store where you made your purchase. We are only able to service orders placed at our website www.sharperimage.com.

Q. Can I change or cancel my order after it’s been placed?
A. Unfortunately, we are unable to cancel your order. In order to ensure the fastest delivery possible, we cannot change or cancel your order once it has been submitted.

Q. I'd like to do business with SharperImage.com- who should I contact?
A. Requests about service offers, trade shows, promotions, marketing etc.

Please send your proposal to our Corporate Offices:
SharperImage.com
27725 Stansbury Suite #175
Farmington Hills, MI 48334

Q. How do I become an Affiliate?
A. Please visit our website for information on our Affiliate
Program http://www.sharperimage.com/si/company/affiliate-program.jsp.

Q. How can I apply for a job with SharperImage.com?

A. We have a link on our website www.sharperimage.com listing available positions within our company. From the Homepage select "Careers" under the "Corporate Information" heading.

Q. How do I share a product or invention with you?

A. At SharperImage.com, we're always looking for that next HOT product...that next BIG THING. If you want to reach millions of consumers looking for unique, innovative products, our PRODUCT IDEAS is just for you. Please email us a description of what your product, a photo or video of the product, who you're currently selling it to, and your contact information (name and phone number). Our merchandising team will follow up with you within 14 days.
Email us with your product(s): productideas@sharperimageonline.com

SHIPPING

Please view our shipping information at www.sharperimage.com/si/company/shipping-information.jsp.

RETURNS

Please view our returns information at www.sharperimage.com/Pages/Return+Policy.

ORDERING

Q. How can I get a catalog?
A. Please visit www.sharperimage.com/Catalog+Request to order a catalog.
We can also notify you of new items and specials through email. You can Signup at the bottom of our website.

Q. What payment methods do you accept?

A. We accept Visa, MasterCard, Discover and American Express.

Q. Will I pay Sales Tax on my order?

A. Orders shipped to Illinois, Michigan, and Tennessee are subject to sales tax at the current rate of 6.25%, 6% & 9.75% respectively. Sales Tax will be calculated at the time of order review, before your order is placed.

If you have placed an order, and are tax exempt, please fax your tax exempt form to 248-741-5106, Attn: Customer Service. You will then receive a credit for the amount of tax charged on your order.

Q. Do you have information on gift cards?
A. For information on gift cards please visit our Electronic Gift Certificates page.

Q. I bought an item from the Former Sharper Image that is broken, what do I do?
A. Unfortunately, we are not able to assist you with products purchased from the Former Sharper Image Company, which filed for bankruptcy on February 19, 2008. We are a new company offering new and innovative Sharper Image products.

Q. What happened to the Sharper Image retail stores?
A. All Sharper Image retail stores have closed.

Q. What is the difference between the New Sharper Image and the Former Sharper Image?
A. On Friday, May 30, 2008, the Former Sharper Image (The Sharper Image Corporated) assets were acquired by a joint venture formed between Hilco Consumer Capital, Gordon Brothers and Bluestar Alliance. This joint venture has been re-established as The Sharper Image. Through a licensing agreement with The Sharper Image, Camelot Venture Group, is in charge of managing and operating the SharperImage.com website and ecommerce platform. SharperImage.com has no affiliation to The Sharper Image Corporated ("TSIC") that filed for bankruptcy in 2008, or any of the various retail stores currently selling Sharper Image licensed products.

Q. My Former Sharper Image item has time left on the Warranty, who do I contact?
A. Unfortunately, we do not have any information about the warranty on items purchased from the Former Sharper Image On February 19, 2008, The Sharper Image Corporated (“TSIC”) operating under previous ownership and management, filed for bankruptcy in the United States Bankruptcy Court for the District of Delaware. Since that filing, a new group of investors acquired certain assets of TSIC including the brand name and the SharperImage.com website. We understand your frustrations and recommend clicking here for more information.

Q. How can I obtain replacement parts?
A. SharperImage.com does not provide replacement parts and or repair service at this time. We are not the product manufacturer therefore do not have access to replacement parts. If you received a defective item and need to return it for the same item, please call our Customer Service line (1-877-714-7444) to request a new item.

Q. Q: How can I check my Gift Certificate Balance?
A. Check your balance here.

Q. How do I ship to APO or FPO?
A. A: Unfortunately, Sharper Image cannot ship to APO or FPO addresses at this time.

Q. How can I be removed from your mailing list?
A. Please fill out the information here.

Q. How can I unsubscribe from the free magazine offer received?
A.Please contact our Customer Service Team at Customer Service number: 1-877-714-7444 Monday - Friday, 9:00 a.m. to 6:00 p.m. ET or Email us at customerservice@sharperimageonline.com.

Q. When can I expect my refund?
A. SharperImage.com will issue a refund after we receive and process an acceptable return. For items directed to our Returns Center, it can take 7-14 business days to receive a refund after the item has been received.

Q. How can I track my order?
A. Tracking your order is easy! Please visit our homepage and click Track Order to sign into your account, or provide your order number (make sure it starts with ORD prefix) and zip code to track.

Q. What does it mean if my order is processing?
A. An order and a processing status has been received by Sharper Image and sent to the warehouse for processing. Please allow 1 to 2 business days for your order to ship. You will receive a shipping confirmation email at that time, and tracking information will be available.

Q. When should I expect my order if shipping to a PO BOX?
A. Please note PO Box shipments can take up to 14 business days to deliver.

Q. How does a Cash Back Coupon Work?
A. Cash Back Coupons will be issued via email within 2 business days after the order ships. A valid email address is needed to be eligible for the promotion. If any item on the qualifying purchase is returned, the cash back coupon for that item will be void, and a full refund will be issued. If the cash back coupon for the returned item has already been redeemed, the cash back amount will be deducted from the return credit. Products subject to availability. Does not apply to past transactions. Cash Back Coupons will be calculated on your product order subtotal.