Frequently Asked Questions
- I bought an item at a Retail Store, can you help me?
- I'd like to do business with SharperImage.com- who should I contact?
- How do I become an Affiliate?
- How can I apply for a job with SharperImage.com?
- How do I share a product or invention with you?
- How do learn more about your shipping policy?
- How do learn more about your returns policy?
- How do learn more about ordering products?
- What payment methods do you accept?
- Will I pay Sales Tax on my order?
- Do you have information on gift certificates?
- I bought an item from the Former Sharper Image that is broken, what do I do?
- What happened to the Sharper Image retail stores?
- What is the difference between the New Sharper Image and the Former Sharper Image?
- My Former Sharper Image item has time left on the Warranty,who do I contact?
Q. I bought an item at a Retail Store, can you help
me?
A. Unfortunately not, please contact the Store where you made
your purchase. We are only able to service orders placed at our website www.sharperimage.com.
Q. I'd like to do business with SharperImage.com- who should I
contact?
A. Requests about service offers, trade shows,
promotions, marketing etc.
Please send your proposal to our Corporate Offices:
SharperImage.com
27725
Stansbury Suite #175
Farmington Hills, MI 48334
Q. How do I become an Affiliate?
A. Please visit
our website for information on our Affiliate
Program www.sharperimage.com/Pages/Affiliate+Program/.
Q. How can I apply for a job with
SharperImage.com?
A. We have a link on our website www.sharperimage.com listing available
positions within our company. From the Homepage select "Careers" under the
"Corporate Information" heading.
Q. How do I share a product or invention with
you?
A. At SharperImage.com, we're always looking for that next HOT
product...that next BIG THING. If you want to reach millions of consumers looking
for unique, innovative products, our PRODUCT IDEAS is just for you. Please email us
a description of what your product, a photo or video of the product, who you're
currently selling it to, and your contact information (name and phone number). Our
merchandising team will follow up with you within 14 days.
Email us with your
product(s):
productideas@sharperimageonline.com
SHIPPING
Please view our shipping information at
www.sharperimage.com/si/company/return-policy.jsp.
RETURNS
Please view our returns information at
www.sharperimage.com/Pages/Return+Policy.
ORDERING
Q. How can I get a
catalog?
A. Please visit www.sharperimage.com/Catalog+Request to
order a catalog.
We can also notify you of new items and specials through
email. You can Signup at the bottom of our website.
Q. What payment methods do you accept?
A. We
accept Visa, MasterCard, Discover and American Express.
Q. Will I pay Sales Tax on my order?
A. Orders
shipped to Illinois, Michigan, and Tennessee are subject to sales tax at the current rate of 6.25%, 6%
& 9.25% respectively. Sales Tax will be calculated at the time of order review,
before your order is placed.
Q. Do you have information on gift
certificates?
A. For information on electronic gift certificates,
please visit our Electronic
Gift Certificates page.
Q. I bought an item from the Former Sharper Image that is
broken, what do I do?
A. Unfortunately, we are not able to assist
you with products purchased from the Former Sharper Image Company, which filed for
bankruptcy on February 19, 2008. We are a new company offering new and innovative
Sharper Image products.
Q. What happened to the Sharper Image retail
stores?
A. All Sharper Image retail stores have closed.
Q. What is the difference between the New Sharper Image and the
Former Sharper Image?
A. On Friday, May 30, 2008, the Former
Sharper Image (The Sharper Image Corporated) assets were acquired by a joint venture
formed between Hilco Consumer Capital, Gordon Brothers and Bluestar Alliance. This
joint venture has been re-established as The
Sharper Image. Through a licensing agreement with The Sharper Image, Camelot Venture Group, is in charge of
managing and operating the SharperImage.com website and ecommerce platform.
SharperImage.com has no affiliation to The Sharper Image Corporated ("TSIC") that
filed for bankruptcy in 2008, or any of the various retail stores currently selling
Sharper Image licensed products.
Q. My Former Sharper Image item has time left on the Warranty,
who do I contact?
A. Unfortunately, we do not have any
information about the warranty on items purchased from the Former Sharper Image
Company, which filed for bankruptcy on February 19, 2008. For more information
please click on the warranties link on the lower left hand corner of our homepage.
